Diffusion Hosting

Terms of service

The accompanying wording applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” alludes to you, the individual getting to this site and tolerating the Company’s expressions and conditions. “The Company”, “Ourselves”, “We” , alludes to Richard Lilley (Trading as Diffusion Hosting”), enlisted in UK. “both”, “party”, or “Us”, alludes to both the Client and ourselves, or either the Client or ourselves. All terms allude to the offer, acknowledgment and thought of installment important to embrace the procedure of our help to the Client in the most fitting way, regardless of whether by formal gatherings of a settled length, or whatever other means, for the express reason for addressing the Client’s needs in regard of arrangement of the Company’s expressed administrations/items, as per and subject to, winning English Law. Any utilization of the above phrasing or different words in the solitary, plural, capitalisation and additionally he/she or they, are taken as exchangeable and subsequently as alluding to same.

Please contact us using one of the contact methods. For all technical support requests, please submit a support ticket in the first instance via your account at www.diffusionhost.com/clients/clientarea.php. If you are unable to access your account, please email us at support@diffusionhost.com. We aim to respond within 24 hours, this is usually much less

We are committed to protecting your privacy. Authorised employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and datato ensure the best possible service to our customers. We will investigate any incident to prosecuting and/or taking civil proceedings to recover damages against those who were responsible.

Under the Data Protection Act 1998 and as such, anyinformation concerning the Client and their respective Client Records may bepassed to third parties. However, Client records are regarded as confidentialand therefore will not be divulged to any third party, other than our suppliersand if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of all Client Records we keep, on theprovision that we are given reasonable notice of such a request. Clients arerequested to retain copies of any documents issued in relation to our services.Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of all documents as part of an agreed contract. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail.

The information on this web site is provided on an “asis” basis. To the fullest extent permitted by law, this Company:excludes all representations and warranties relating to thiswebsite and its contents or which is or may be provided by any affiliates orany other third party, including in relation to any inaccuracies or omissionsin this website and/or the Company’s literature; and excludes all liability for damages arising out of or inconnection with your use of this website. This includes, without limitation,direct loss, loss of business or profits (whether or not the loss of suchprofits was foreseeable, arose in the normal course of things or you haveadvised this Company of the possibility of such potential loss), damage causedto your computer, computer software, systems and programs and the data thereonor any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death orpersonal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Unless otherwise stated, the services featured on this website are only available within the United Kingdom, or in relation to postings from the United Kingdom. All advertising is intended solely for the United Kingdom market. You are solely responsible for evaluating the fitnessfor a particular purpose of any downloads, programs and text available throughthis site. Redistribution or republication of any part of this site or itscontent is prohibited, including such by framing or other similar or any othermeans, without the express written consent of the Company. The Company does notwarrant that the service from this site will be uninterrupted, timely or errorfree, although it is provided to the best ability. By using this service youthereby indemnify this Company, its employees, agents and affiliates againstany loss or damage, in whatever manner, however caused.

We use IP addresses to analyse trends, administer the site,track user’s movement, and gather broad demographic information for aggregateuse. We also store your IP address against each order placed on our site tohelp combat fraudulent transactions and to comply with European Union VATobligations. Additionally, for systems administration, detecting usage patternsand troubleshooting purposes, our web servers automatically log standard accessinformation including browser type, access times/open mail, URL requested, andreferral URL. This information is not shared with third parties and is usedonly within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website. This Company’s logo is a registered trademark of this Company in the United Kingdom and other countries. Except to the extent provided by law, you must not use, copy, reproduce, republish, post, broadcast or transmit any part of the website or its content for any other purpose without our express prior written consent. This includes (but is not limited to) reproducing or storing any part of the website or any of its content in any other website or in any public or private electronic retrieval system or service.

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any ‘Act of God’, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

The laws of England and Wales govern these terms and conditions. By accessing this website you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made via relevant channels. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basisThese terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.Please note that an acceptance of our separate Terms and Conditions are required when placing an order. You will be presented with these terms at the time of placing an order with us.

Links to such materials are also prohibited.Examples of unacceptable content or links:pirated softwarehacker programs or archivesWarez sites NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE SUSPENDED IMMEDIATELY. FAILURE TO REMOVE THE OFFENDING CONTENT WILL RESULT IN YOUR ACCOUNT BEING TERMINATED – NO REFUNDS WILL APPLY. ADDITIONALLY, Diffusion Hosting WILL NOTIFY THE RELEVANT AUTHORITIES OF YOUR ACTIONS.

Please be aware that by registering a .uk domain name, you are bound by Nominet’s Terms and Conditions http://www.nominet.org.uk/uk-domain-names/registering-uk-domain/legal-details/terms-and-conditions-domain-name-registration

All non-UK domains are provisioned through our registrar partner OpenSRS / Tucows Domains. As such we cannot guarantee the availability of a particular domain, however any charges incurred in the registration of a domain which is subsequently found to be unavailable will be refunded in full.Both UK and non-UK domains are provisioned through third-party registrars.  Please note that the registrars may reject a registration if invalid information is provided at the time of order.  All TLDs and ccTLDs have differing validation requirements which are also subject to change.  As such we are not responsible for the validation of such data and it is your responsibility to check that a domain registration has been completed by the receipt of a ‘domain registration confirmation’ email.  In the unlikely event a domain is rejected by the registrar, you will not receive such an email and we would need to be alerted to investigate this with the registrar directly and process the registration manually

All domains are renewed on an annual basis, we will send out reminder emails in advance of their expiry. We will send the emails to the email address on the account, it is your responsibility to make sure the contact details are up to date. We take no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 14 days before your domain expires by emailing us at support@diffusionhost or by raising a support ticket. Alternatively, you can set your domain to auto-renew, this can be managed through your client area. All domains will be billed in advance of expiry and renewed once payment is received. If you have set up an automatic payment, this will be done automatically.If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. Please see our domain checker for renewal fees.  

We operate an ‘unlimited’ service, meaning we do not actively limit your account on disk space or bandwidth. However, this is subject to fair use and any customer using an amount of monthly bandwidth or disk space deemed excessive in comparison to the average usage by other customers on our platform may, at our discretion, be advised to upgrade to a bespoke solution and billed accordingly.  

We provision very large disks for our shared platforms, but no physical or virtual server can have an “unlimited” disk size due to limitations in both hardware and software. We will not let this hinder your usage, but it will mean that if you are operating a large account we may require that your account is moved to a server where it can be more easily accommodated without affecting other customers, or that your account is split over several shared servers. We would not charge for doing so and would always provide the information and tools necessary for you to operate your service.  We reserve the right to do this at our discretion.  However, refusal to co-operate with an account move request will result in account suspension and/or termination as we must ultimately ensure platform stability and service delivery at all times.  

Our services are sometime provided by third parties which are mentioned below and linked with the terms and policies which you must also abide by. provides include but may not be limited to diffusionhost.com.

any attempt to undermine or cause harm to a server or customer of diffusion hosting is strictly prohibited. As our customer you are responsible for all your accounts. Should you violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

We reserve the right to refuse, cancel or suspend service, at our sole discretion.

By the Account Activation Date of each month, we shall deliver, via e-mail or post, an invoice in accordance with the applicable Service Fees for services to be rendered in the forthcoming month. When an invoice is delivered to the client, payment shall be remitted to us by no later than the specified payment due date. We shall be entitled to immediately terminate this agreement for client’s failure to make timely payments. You will be provided with an invoice on a monthly basis. We do not record or store customer credit/debit card data but you are able to set up recurring billing through our payment partners (currently WorldPay and PayPal) to allow us to take payment for invoices as they become due. It is your responsibility to ensure that you have sufficient funds to cover any transactions. Failure to make payment will result in up to three overdue notices being submitted to you before your account is suspended and/or terminated.  Accounts suspended for non-payment are liable for termination without notice.Please note that we accept payment by credit/debit card or PayPal only. Other payment methods such as bank transfer or cheque are not accepted as a method of payment.

We cover the cost of one .uk or .com domain name with every basic hosting account (exclusions apply). This domain is free for the life of the account. If you opt for a domain which is not a .uk or .com (e.g. .biz), this is not included in the price and will be charged for separately.Please note that any customer cancelling their account within the first 6 months of service may, at our discretion be charged for fees we may have incurred in the registration of this domain name. Any such charges will not exceed the registration costs we incur. For a full list of charges please see our domain price list.

Please note that we reserve the right not to refund any fees incurred by us in the registration of ‘free’ domains we have provided as part of the account. Any fees not refunded or billed to you by us will not exceed the registration costs we incur. For a full list of charges please see our domain price list.

If you no longer wish to continue with your hosting, please submit a cancellation at least 7 days before your services are due to be renewed. Your account will only be deemed as terminated once all outstanding balances have been paid in full. Domains will only be considered for transfer once all balances have been settled, we will not charge you for transferring a domain(s) away to another registrar’s tag. The customer acknowledges that, termination of the agreement for any reason will result in us ceasing to provide the applicable services, with the consequences that flow from such cessation, including (but not limited to), deletion of data e.g. hosting account(s) and mailboxes.We DO NOT refund partial monthly fees to accounts.We do not fund fees incurred in the purchase of domain names where the grace period has expired.  This is 5 days for non-UK domains and 10 days for UK domains.

We shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from our servers going offline or being unavailable for any reason whatsoever. Furthermore, we shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of our servers; loss of service or any costs incurred due to a configuration or service issue resulting from our provided services. All damages shall be limited to the immediate termination of service.

We take backups of all data related to your hosting account. However, it is your responsibility to ensure that your own data is backed-up regularly to your own computer or another service via appropriate methods. We will not be held responsible or liable for any data that cannot be retrieved in the event of deletion, failed software installations, account termination, hardware failures, staff or user error and other events which may cause data loss.